Projects can use any active currency here. Revenue reports convert native values back into GBP using the rate configured for each code.
Provider workspace
Configuration, senders, and test email
Data Health
Monitor and improve the quality of your CRM data.
Issue groups
What needs attention
Country distribution
Contacts by country
Sample issue queue
Records to review or fix
Samples are capped for browser speed. Use issue filters to focus cleanup, then open matching records in the workspace.
Automatic backup & retention
Configure how often backups are created and how long they are kept.
Backup overview
Current system backup configuration and status.
Maintenance & cleanup
Keep backups healthy and storage optimized.
Backup library
Browse, download, restore, and manage saved snapshots.
Retention configuration
Cleanup status
Operational data footprint
Deploy & safeguards
Deploy a selected version
Deploy uses the production release script, captures a pre-deploy backup, restarts services, waits for health, and records the result in the audit log.
Release readiness
Audit log
View deployment history, rollbacks, and system events.
Workspace communication
Broadcast
Send an immediate popup announcement to active CRM users and agents. Messages remain available until acknowledged, ended, or expired.
Delivery historyRecent broadcasts
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What’s New publishingRelease notesDraft, target, and publish product updates to the Command Center. Deployment and tag summaries automatically appear here as drafts.Open editor & historyCollapse
Advanced release tools
Rollback, tag, compare, and inspect release history
Rollback guardrails
Safe code rollback
Rollback changes the deployed code version using the server release script. It does not restore the database.
Release tags
Create a production release tag
Compare and checklist
Preflight checks
Release history
Deployments and rollbacks
Git history
Recent commits
1. Selective cleanup
Targeted reset
Remove specific data while preserving the rest of your CRM configuration and settings.
Clear imported contacts
Removes contacts, assignments, company links, custom field values, email/campaign memberships, and related records.
What will be removedAll contacts and their related dataContact assignments and memberships
What will be preservedCompanies, projects, and custom fieldsTemplates, settings, users, and roles
Clear master companies
Removes master companies, aliases, locations, merge rules, and master-company links.
What will be removedAll master companies and aliasesLocations and merge rules
What will be preservedContacts and their source companiesProjects, settings, users, and roles
2. Instance reprovisioning
High impact
Reprovision this CRM for a new client deployment.
This action creates a safety backup, then clears operational and client data while preserving the access layer and resetting the system defaults.
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Safety step: A pre-reset backup is created automatically before the destructive wipe begins.
3. Danger zone
Maximum risk
This will permanently reset your entire CRM instance.All operational data, configuration, and settings will be removed.
▱Backups are stored in the external backup library and can be restored if needed.
General settings
Protected credential source
Credentials are protected and never returned to the browser.
Status
Recent verification activity
Inline checks run securely without interrupting the contact workflow.
All types
Verification stays in the contact workflow
Results are shown beside the email field. No separate verification activity feed is currently stored.
API Keys
External access credentials
API keys are secrets. Store them securely and never expose them in client-side code.
Create API key
Best practiceUse the lowest access scope required and store the generated key in a secure vault.
Manage project statuses, their priorities, colors, and global category mappings.
Email Templates
Template library
Create, manage, and organize email templates for your campaigns.
Marketing > Email Templates > Create Template
Create template
Create and customize HTML email templates.
Email Templates
Edit template
Project
Quick views:
Quick filters
Global action history
0 results
Preferences
User settings
Manage your interface preferences, security, and communication tools.
Account security
Keep your account secure with a strong password.
2FA required
Notifications
Choose what you want to be notified about.
Saved for this user
These preferences are saved for the current user and browser. They don't affect other users in your organization.
Dynamic CRM
Welcome back
Sign in to Dynamic CRM
Secure access for your Dynamic CRM workspace.
Report Variables
Define report variables
Bulk Actions
Apply an action to filtered contacts
Backups
Restore from server file
Warning
Please review this action
Workspace broadcast
Announcement
Mailing provider
Add provider
Choose a delivery method and configure its credentials.
Sending identity
Edit sender
Manage the name, email address, domain, and availability.
Account locked
Another user is editing this account
Forcing editing can create duplicate leads or overwrite another agent's wrap-up. Only use it if you know the other session is stale.
Email Logs
Debug log
Email activity
Email details
Audit Log
Audit metadata
Background Jobs
Job detail
Workload Planner
Campaign detail
Import History
Imported file
Status Tracking
Create a new status
Contact Workspace
Contact record
Companies
Company record
Exclusion Transparency
Lost to exclusions
This view shows contacts currently blocked from the campaign and the reason for each exclusion.
Pipeline Transparency
Current opportunities
This view shows contacts currently in the project pipeline and the owner and date for each opportunity.
Layer Transparency
Campaign layer contacts
View the contacts held in this project layer, including their current CRM status.
Agent Lead Transparency
Submitted leads
This view shows the leads submitted by the selected agent within the Agent Dashboard filters.
Response builder
Create response
Configure the outcome, project availability, delivery sequence, and automation.
Clone Response
Name the new response
Clone Report
Name the new report
Clone Query
Name the new saved query
Clone Template
Name the new email template
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Test template
Send a test email
The current template will be sent exactly as it appears in the editor. You do not need to save it first.
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Test response
Send the first sequence email
The first configured email step will be sent as a test. This will not enrol a contact or start the remaining sequence.
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Test campaign
Send a test email
The campaign’s first active email type and configured sender will be used. Sample recipient and research-access values are substituted without enrolling a contact or issuing a real invitation.
Project additional fields
Create project field
Project products
Create product
Contact history
Contact history
Contact history
Activity details
Email verification
Verify email
Project setup
Exclusion modes
Report library
Manage report folders
Create tabs for related reports. Removing a folder returns its reports to All reports.